Privacy Policy

1. Information We Collect

SABJI FRESH may collect the following information from customers:

Personal Information

• Full name
• Mobile number
• Delivery address
• Email address (if provided)

Order & Transaction Information

• Products ordered
• Order history
• Delivery preferences
• Payment status and transaction details

Technical & Usage Information

• Device information
• IP address
• Browser/device type
• App or website usage activity (if applicable)

2. How We Use Customer Information

Customer data may be used for:

• Processing and confirming orders
• Delivery coordination
• Customer support and issue resolution
• Sending order updates and notifications
• Promotional offers, discounts, and marketing communication
• Improving products, delivery operations, and customer experience
• Fraud prevention and security purposes
• Internal business analytics and operational management

3. Communication Consent

By using SABJI FRESH services, customers agree to receive:

• Calls
• SMS
• WhatsApp messages
• Emails
• Promotional and marketing communication

Customers may opt out of promotional communication at any time by contacting customer support.

4. Sharing of Information

SABJI FRESH does not sell customer personal information to unauthorized third parties.

Customer information may be shared with:

• Delivery partners
• Technology or payment service providers
• Operational vendors
• Legal or government authorities if required by law

Such sharing is limited to operational, legal, or service-related purposes only.

5. Data Security

SABJI FRESH takes reasonable administrative and technical measures to protect customer information from:

• Unauthorized access
• Misuse
• Loss
• Data theft

However, no digital platform or internet transmission can guarantee complete security.

6. Data Retention

Customer information may be retained:

• For operational and business purposes
• To comply with legal obligations
• For dispute resolution and fraud prevention

SABJI FRESH reserves the right to retain necessary records as required under applicable laws.

7. Customer Rights

Customers may request:

• Access to their personal data
• Correction of inaccurate information
• Removal of customer information subject to legal and operational obligations

Requests may be processed within a reasonable time.

8. Cookies & Tracking

If SABJI FRESH operates a website or app, cookies and tracking technologies may be used for:

• Improving user experience
• Understanding customer preferences
• Analytics and performance tracking

Customers may disable cookies through browser settings where applicable.

9. Third-Party Services

SABJI FRESH may use third-party platforms or payment gateways for operational purposes.

We are not responsible for the independent privacy practices of external platforms or third-party services.

Customers are advised to review third-party privacy policies separately.

10. Children’s Privacy

SABJI FRESH services are intended for individuals above 18 years of age or users accessing services under parental/guardian supervision.

11. Policy Updates

SABJI FRESH may modify or update this Privacy Policy at any time without prior notice.

Continued use of services after updates constitutes acceptance of the revised policy.

12. Contact Us

For privacy-related concerns, support, or requests, customers may contact SABJI FRESH through official customer support channels.